Business Assistant I (Patient Coordinator)Reports to: Operations LeaderFLSA Status: Non-Exempt (Hourly)Department: OperationsEmployment Status: At-WillIncentive Eligibility: EligibleJob SummaryThe Business Assistant I (BA I) has the skills, responsibilities, tasks and expectations to independently run the front office operations of a Marquee Dental Partners under the guidance and support of the Operations Leader. The BA I contributes to the financial success of the practice by ensuring that patients are the number one priority when they arrive at the practice. The BA I is responsible for gaining financial commitment from the patient in order to start the best possible treatment.Working under the direction of the Operations Leader, the tasks and responsibilities of a Business Assistant I include but are not limited to:Help gain a financial commitment from the patient.Runs all functions at the front desk including but not limited to scheduling, answering phones, checking in patients, checking out patients, running reports, filing insurance claims, and all patient related customer service.Works with insurance companies to maximize patient benefits and ensure the practice is properly paid for patient services rendered.Utilize tools skills and talents to assist patients in making the best possible decision for their needs and helping them get healthier and happier.Has a "yes mentality" when helping patients.Makes a positive first impression with patients by phone or in person.Be a champion of the Marquee Dental Partners Mission, Vision, and ValuesEnsure that ALL patients have an extraordinary experience in a Marquee officeHold self and staff accountable for successful completion of projects, job duties, and all company deliverables.Complete Continuing Education as required for self and staff. Follow required HIPAA and OSHA safety procedures, as necessary.Exhibit outstanding customer service with patient as priority; partnering with staff, timely and successfully resolve patient complaints, concerns and questions.Continually build and nurture a positive working relationship with the Operations Leader, doctor(s), hygiene and dental assistantsStrictly follow HIPAA and company standards to protect Patient Health Information (PHI) and patient personal and financial information including credit card, social security numbers etc.Properly process insurance claims to ensure patient benefits are maximizedOther duties and responsibilities assignedRequiredHigh School diploma or equivalent2 or more years of business / office experienceDesirableAssociate's Degree / bachelor's degreeCertificationsNoneKnowledge/Skills/AbilitiesCompetitive, energetic results drivenSelf-starter, Independent worker/thinkerGoal achieverCustomer Service FocusedTech savvy, computer proficientAttention to detailLifelong learner, committed to continual educational advancementCan take respectful, constructive feedbackAbility to do basic/intermediate mathematical concepts (addition, subtraction, multiplication, division, percentages, ratios etc.)Can complete tasks in a timely manner
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